Privacy Policy

This Privacy Statement describes the personal data that The Flow Partners collects about you; how we use and protect your personal data; and your choices about how we use that data.

 

For The Flow Partners, respecting and protecting your personal data is a commitment. We understand and take seriously the fact that you are aware of and interested in your personal data and we guarantee that their processing takes place in accordance with General Regulation (EU) 2016/679 on the Protection of Personal Data (‘GBP’), of Directive 2002/58 / EC on the protection of privacy in electronic communications, as applicable in the Greek legal order and any Greek law or regulation concerning the protection of personal data, including the guidelines and decisions issued by the Hellenic Protection Authority Personal Data.

 

  1. Who we are

We are “THE FLOW PARTNERS EU” (Flow Partners), a Greek company based in the Municipality of Athens at 56 Ermou Street. We are a flexible and successful organization that is constantly evolving and adapting to the new needs that arise in the field of consulting. We provide training-group coaching services, assessment products and services, digital learning programs, HR consulting services, workshops, and personal training &coaching services.

 

  1. What kind of personal data do we collect?

2.1. Name / Company name. We collect the names and the surnames of our customers and the names of the contact persons of our customers when they express their interest in our services and the persons who subscribe to our newsletter, fill in the contact form on our website, or participate in our promotions.

2.2. Email address. We collect the email address of our customers and the contact persons of our customers when they express their interest in our services and the people who subscribe to our newsletter, fill in the contact form on our website, or participate in our promotions.

2.3. Postal address. We collect the home or headquarters address of our customers for the purpose of invoicing and sending the bill in paper form by mail.

2.4. Other contact details. We collect other contact information, such as the corporate phone number of our customers or the contact persons of our customers, to provide our services better and faster.

2.5. Pricing details. We collect the data of our customers that are necessary for the invoicing of our services, for example, the VAT and the Tax Office.

2.6. We try to minimize the risk of your rights and freedom by not collecting your sensitive personal data.

 

  1. How do we collect your personal data?

We collect your personal data when you express your interest in our services, when we enter a contractual relationship for the provision of our services, when you visit our website, or when you subscribe to our newsletter. We do not sell your personal data to anyone, and we only share it with third parties who facilitate the provision of our services to you.

 

  1. How do we use (process) your personal data?

We use your personal data for the following purposes:

4.1. Provision of our services. Provision of organization services for group training-coaching programs, assessment products, and services, digital learning programs, HR consulting services, workshops and organization of personal training-coaching programs, preparation of evaluation-performance reports and certificates of attendance.

4.2. Information on promotions and offers, such as emails that we send periodically to those who have subscribed to our newsletter. The list of people who newsletters are send to, are added those who give us their email addresses during our communication and who tell us that they wish to receive newsletters. Each newsletter gives the recipient the opportunity to state that he does not wish to receive further updates from us.

4.3 Settlement of issues arising from the customer relationships, information on payment terms, and settlement of financial obligations and financial outstanding issues.

4.4 Expansion of the clientele/possibility of new cooperation with old customers.

4.5 Maintain accurate records for tax or other administrative authorities.

 

  1. Legal basis for processing your personal data

5.1. The processing of personal data made for the provision of our services is based on the conclusion and execution of a contract.

5.2. In some cases, the processing of personal data is necessary for the purposes of our legal interests or for the purposes of our compliance with national and/or European legislation.

5.3 The processing of your personal data for marketing and/or promotional purposes is based on your consent.

 

  1. The retention time of your personal data

We retain your personal data for the duration of our transaction. We maintain the personal data of our customers in order to be able to fulfill our obligation to maintain accurate records for tax or other administrative authorities.

 

  1. Guarantees we receive for the protection of your data

When you provide us with your personal information, we take steps to ensure that it is kept secure. In order to protect your personal data from any loss, alteration, or illegal processing, we take physical, technical, and organizational measures to protect them. We update and control the security technology we use on an ongoing basis. We restrict access to your personal data to only those employees who need to know it, on a “need-to-know” basis.

 

In addition, we educate employees about the importance of confidentiality and the security of your personal data.

 

  1. When and how do we pass on your personal information to others?

In the context of our activities, we use third-party external partners, who provide services for us. So we may need to share your personal information with them. However, we share with them only the personal data that is necessary to provide the services we request and we require them to protect your data and not use it for other purposes.

 

  1. Your rights

You have the right to request access to your personal data, which we process. In addition, you have the following rights:

9.1. Right to correct or delete (in some cases) your personal data.

9.2. Right to restrict the processing or objection to the processing of your personal data.

9.3. Right (subject to) to receive your personal data for use anywhere else.

9.4. In cases where we process your personal data based on your consent, you also have the right to revoke your consent at any time, without prejudice to the legality of the processing for the period prior to the withdrawal of your consent.

Finally, you have the right to file a complaint to the competent Greek independent authority, which is the Personal Data Protection Authority (http://www.dpa.gr/).

 

  1. Transfer of personal data outside the EU

The personal data we collect from you may be transferred to a country outside the European Economic Area, always applying appropriate guarantees to ensure an adequate level of protection of your personal data.

 

  1. Use of cookies 

We use cookies (small text files stored on your device while browsing the internet) to support our website, provide our online services, and collect information. Cookies allow us, among other things, to store your preferences and settings, provide ads based on your interests, and analyze how our website and internet services work.

To learn more about the cookies we use, you can go to the corresponding field of the website www.theflow.gr/terms-conditions/

    12. How to contact us?

You can contact us with any question regarding the processing of your personal data or exercise your rights by sending an email to [gowith@theflow.gr].

 

 

  1. Changes and Updates

 

We reserve the right to modify and update this Statement at any time, for any reason, without notice to you, except for the posting of the updated Statement on our website. We may send periodic emails to remind you of changes and updates to this Statement but you should check our website frequently to stay informed of the current Privacy Statement.

 

This Policy was drafted in May 2022.

 

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